I sent the following email to Dr. Seema Goswami, Asstt. Registrar (Exam-II).
[info=Dr. Seema Goswami, Asstt. Registrar (Exam-II)]
Thanks for forwarding the details of my problem to the Bank. So far they have not responded or refunded the money and I am not sure whether they have rectified the problem. So I am apprehensive about submitting my form with debit card payment again.
Several students including me tried to submit fee online using different types of credit and debit cards, but these are also showing errors like :
Response Code : 2
Response Message : Transaction Rejected as Issuer not certified
Merchant Txn Id : 0611200302
Epg Txn Id : 201103090000483
AuthId Code :029552
CVRESP Code :UError getting payment details....Didn't Find SUCCESS!
In these cases too, sometimes fees were debited and sometimes not. But in no case exams were registered or control numbers generated.
Apart from the above, I would like to attract your attention to the other problems in the online form:
1. Most branches of Union Bank of India are not aware of any tie up with IGNOU. So they are not accepting cash challan or issuing DD without commission. Although I have not tried personally, other students have reported that the challan generated online for cash payment does not mention the A/c details of IGNOU. So Bank staff are not accepting the cash because they are not aware about where to credit the amount. They are simply asking students to go from one branch to another.
2. As for the DD option in online registration, kindly let me know the exact "Payble to" option to be written in the DD. In the guidelines for filling the online examination form at http://examform.ignou.ac.in/
, it is mentioned that the Demand Draft should be taken in favour of IGNOU and should be payable at the City of Regional Centre where your exam centre falls.
But in the page where the automatic control number is generated, It is given that
"Send the Demand Draft to Registrar, Student Evaluation Division, Block-12, IGNOU, Maidan Garhi, New Delhi-110068 by Registered Post or Speed Post. You must mention your Enrol. No., Programme Name, and Computer generated control No. on the back side of the Demand Draft. Demand Draft is to be drawn in favour of IGNOU and payable at New Delhi only. "
This is creating confusion. Kindly clarify which one is correct. Because now DD option seems to be the only feasible option, if the "payable" is clarified.
Thanks and Regards,